UPEL DID A SURVEY RELATED TO STUDENT’S SATISFACTION OF THE FACILITIES AND SERVICES IN UNIVERSITAS GUNADARMA
UPEL has conducted a survey regarding student satisfaction with the quality of facilities and services at Universitas Gunadarma. The survey includes an assessment of Library Facilities, Student’s Counselling, Student Talents Development Assistance, Soft skill Development, Scholarship, Health Facilities and Academic Administration and IT Facilities. This survey is one of the internal quality assurance mechanisms of Universitas Gunadarma. The evaluation and monitoring mechanism is carried out by at least once in a school year as an implementation of Good University Governance which refers to 5 cycles, namely Determination, Implementation, Evaluation, Control, and Improvement, which is abbreviated as PPEPP. The questionnaire in an effort to conduct an evaluation in order to improve services quality for students at the Undergraduate Program for English Literature at Universitas Gunadarma. The instruments are assessing the services provided to the students and appraise their measurement.
The survey is conducted online and has the total of 491 respondents across all students from year 1 to the final year students from the Undergraduate Programme in English Literature. Although the survey was done in the middle of the pandemic situation, it still gained a good result. 6 out of 7 item that is taken to determine the student’s satisfaction of the facility and services given by Undergraduate Programme of English Literature at Universitas Gunadarma shown that the facility and services provided is perceived as good or above the standard. One of the standard that is considered need improvement is the talent development services and facility.
In line with the vision of Universitas Gunadarma, Undergraduate Programme of English Literature of Universitas Gunadarma is striving for continuous improvement to its facility and services to its client. For the near future, UPEL will come with the new strategy in delivering service, particularly in talent development facility and services for the students.
For the full results, the document can be downloaded here:
